Back to home
Dispute Resolution

Resolve Payment Disputes with Verified Records

Payment disputes cost Ethiopian businesses time, money, and customer relationships. VeriPay creates a verified, timestamped record of every payment check — giving you clear evidence when a dispute arises.

How VeriPay Supports Dispute Resolution

1

Verify at point of payment

Every payment is verified and logged at the moment of transaction — creating an objective, timestamped record.

2

Dispute arises

A customer claims they paid, or disputes the amount. You access VeriPay's verification log for that transaction.

3

Evidence in hand

You share the verified record — showing what was confirmed, when, and for what amount — resolving the dispute with facts.

Built-In Dispute Protection

Timestamped Verification Log

Every check is logged with the exact time, transaction reference, and result — court-ready if needed.

Exportable Records

Download your full transaction verification history for sharing with customers, banks, or authorities.

Amount-Level Confirmation

VeriPay confirms not just that a payment was made, but the exact amount — closing gaps on partial-payment disputes.

Covers All 4 Banks

Telebirr, CBE, CBE Birr, and Abyssinia — dispute records for all channels in one searchable dashboard.

Payment Dispute FAQ

Build a Verified Record of Every Payment

VeriPay creates dispute-ready verification logs for every transaction. Free for Ethiopian businesses.